Support

Contact. support@mahere.app. We answer within one working day. Requests about your data (export, deletion) are handled within thirty days, usually much faster.

Getting started

Do I need an account? Yes. Your data lives in your own database space in the EU, and the coach needs it to help. There is no way to use Mahere without it, and nothing in Mahere is shared with anyone else.

What does Mahere read from Apple Health? Weight, steps, workouts, sleep and heart rate variability, only when you turn Apple Health on in Settings. It writes the nutrition of each meal you log. You can switch it off any time; Health data stays on your phone.

Where is my data stored? In Frankfurt, Germany, in a database where every row belongs to you. Our server never uses a master key. See the privacy policy for the full picture.

Logging

How do I log fast? Search or scan a barcode; "Repeat a meal" for yesterday's lunch; a saved meal in one tap; a photo of the plate; a planned meal with "Log as eaten"; a lunch from the office catalogue; or say "Log food in Mahere" to Siri.

I made a mistake. Every one-tap action shows Undo for a few seconds. Later, open the meal on Home, swipe the entry and delete it; Undo appears again.

It says "saved offline". You have no signal. The entry is kept on your phone and sent when you are back online; the line on Home shows how many changes are waiting.

The photo estimate is wrong. It is an estimate. Edit the grams before you confirm, or delete the entry afterwards and log it another way. Estimates get better with a hint ("half the rice").

Planner and shopping

How does the planner know what I eat? From your own foods, your saved meals and, if you connected a shop, what you buy. It plans within your targets and your day settings (home, office, travel) and keeps what you already logged.

Can I change one meal? Yes: open the day, tap the meal, "Regenerate" with an instruction, add or swap items, or put a restaurant dish in from the lunch catalogue.

The shopping list is missing an item. Items marked "at home" are left out; restaurant meals are left out; items the shop could not match are listed separately.

Lunch near the office

Why do I see restaurants far away? They are a short ride by public transport from a stop near your office; the time shown includes the walk to the stop, the wait and the ride. Use the "Walking only" filter if you prefer.

A restaurant is missing or wrong. Menus come from public sources and are only posted on weekday mornings; pull to refresh after 10:30. Hide a restaurant you never want to see from its ⋯ button; show it again at the bottom of the list.

Can I use it away from the office? Today the catalogue uses your saved office address. Your current location is planned.

The coach

Is the coach a doctor? No. The coach is an AI (Claude by Anthropic). It works on your own numbers, can be wrong, never diagnoses and never tells you a dose. Discuss blood test results and any treatment with your doctor.

What does the coach see? What you log, your targets and profile notes, your sleep and readiness summary, the photos you send it. See "What goes to the AI" in the privacy policy. You can switch the AI features off in Settings.

Connections

Oura, TrainHeroic, Rohlík, Košík. You sign in at each service yourself; Mahere keeps only the token the service gives it, encrypted. TrainHeroic's password is used once and not kept. Disconnect any of them in Settings; the data already synced stays yours.

Account

Export my data. Settings → Account → Export: a ZIP with CSV files and one JSON file.

Delete my account. Settings → Account → Delete account. Everything is removed, including connections. Health data written to Apple Health stays on your phone unless you delete it there.

I forgot my password. "Forgot password?" on the sign-in screen sends a reset email.